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Refund Policy

Last Updated: January 2025

60-Day Money-Back Guarantee

We are confident in the quality of Tesla MedBedX products. That's why we offer a 60-day money-back guarantee on all purchases. If you're not completely satisfied with your purchase, you can return it within 60 days for a full refund.

Return Eligibility

To be eligible for a return, please ensure that:

  • The return request is made within 60 days of the delivery date
  • The product is in its original condition and packaging
  • You have proof of purchase (order confirmation or receipt)

How to Initiate a Return

To start the return process:

  • Contact our customer support team at support@teslamedbedx.com
  • Provide your order number and reason for return
  • Our team will provide you with return instructions and a return shipping address
  • Ship the product back using a trackable shipping method

Refund Processing

Once we receive your returned product and verify its condition:

  • Your refund will be processed within 5-7 business days
  • The refund will be credited to your original payment method
  • You will receive an email confirmation when your refund is processed
  • Please allow additional time for your bank or credit card company to process the refund

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part. We recommend using a trackable shipping service to ensure your return reaches us safely.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at support@teslamedbedx.com
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund at no additional cost to you

Exchanges

If you would like to exchange your product for a different model:

  • Contact our customer support team
  • Return the original product following our return process
  • Place a new order for the desired product
  • Any price differences will be adjusted accordingly

Non-Returnable Items

The following items cannot be returned:

  • Products that have been significantly damaged due to misuse
  • Products returned after the 60-day return period
  • Products without proof of purchase

Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@teslamedbedx.com